1. How long does it take for my costume to be complete?
Our suits completion time is One Month, excluding delivery.
2. How long does it take for the order to be delivered?
We send all costume orders via Royal Mail UK Recorded Delivery 3-5 business days. Posing shoes and jewellery orders are subject to 5-10 business days UK delivery. Please note that delivery may take slightly longer during peak periods.
3. How to take measurements?
Please go onto our Measuring Guide page for all the instructions listed/illustrated.
4.How to care for my suit?
Please do not ever wash your suit in a washing machine, tumble dry, bleach or soak. Gently handwash using a very mild soap water and simply rinse. Please note that certain metallic, hologram or glittery fabrics are not suitable to be used in chlorinated pools, hot tubs etc. as the glitter and shine will come off.
5. I really need a costume asap, can you help?
We offer a 2 Weeks Express Order Service at the additional cost of £40. Please note that this does not include delivery time - Standard UK 3-5 Business Days or Next Day Special Delivery Service.
6. What if I changed my mind of the order already placed?
All decisions are final. Should you wish to have a different style or fabric, a separate/new order will be logged and a full price will be payable.
7. When shall I provide my measurements?
We would like to ensure that the costume fits you perfectly. Please be sure to provide as accurate measurements as possible at the time of order at the checkout process.
8. What if an alternation was already made but I need a different style this time?
Should you wish to change the style of your suit, a new order is applicable.